Ordering
How it works, honestly
There's no card checkout here, and payment comes before we start making. That's unusual for an online shop, so here's exactly what happens and why — no surprises at the last step.
- 01
Add your koti to the basket
Choose your size and add it like any normal shop. Nothing is charged at this point — we don't accept cards yet, and no payment details are ever taken on this website.
- 02
Fill in your delivery details
Name, WhatsApp number and address. The WhatsApp number matters most: it's how we confirm the order and tell you when it ships.
- 03
Get your order number and our bank details
The next screen gives you an order number like PP-7K2M94, the exact amount, and our Meezan Bank account. Everything on that screen has a copy button.
- 04
Transfer the exact amount
Bank transfer, Raast, or your banking app — whatever's easiest. Send the exact total shown, because that's how we match the payment to your order.
- 05
Send the receipt to WhatsApp
Screenshot the confirmation from your bank and send it to +92 300 1234567 along with your order number. There's a button on the payment screen that opens the message already written for you.
- 06
We confirm, then we start cutting
We reply the same day to confirm we've got it. Your fabric is cut, stitched and — if it's an embroidered piece — sent to the embroiderer. It's dispatched within 7–10 working days of that confirmation.
Questions we actually get
- Why can't I just pay by card?
- We're a small studio and haven't set up a payment gateway yet. It's coming. For now a bank transfer keeps our costs down, which is part of how the prices stay where they are.
- Why do I have to pay before you make it?
- Because there's no stock room here. Your koti doesn't exist until you order it — we buy fabric for it and book an embroiderer's time, and neither of those is refundable to us if an order is abandoned halfway. Paying first is what makes made-to-order possible at this size.
- Is it safe to transfer before receiving anything?
- That's a fair question to ask any small brand. Our Instagram has years of order photos and customer posts, and we'll happily answer questions on WhatsApp before you pay. If you'd rather start with a call, message us — we'd prefer that to a nervous customer.
- What if I send the wrong amount?
- Message us on WhatsApp with the receipt anyway. If you've underpaid we'll ask for the difference; if you've overpaid we'll return it. Nothing goes into production until the amounts line up.
- How long until it arrives?
- Dispatch is 7–10 working days from confirmed payment, plus courier time — usually 2–3 days within Pakistan. Embroidered pieces sit at the longer end of that range. If you have a wedding date, tell us in the notes and we'll say honestly whether we can make it.
- Can I change or cancel after paying?
- Before we cut, yes — message us and we'll sort it out. Once the fabric is cut to your size we can't undo it, so please double-check your size before transferring.
- What if it doesn't fit?
- Kotis are forgiving — they're meant to sit loose and open. Each product page lists the actual garment measurements, so measure a koti or shirt you already own and compare. If something is genuinely wrong on our end, we'll remake it.
Still unsure? Just ask.
We'd rather answer five questions before you pay than have you guess. Message us and a person replies — usually within the hour.